Privacy Policy

1. Introduction

MU Studio Designer Printery ("MU Studio", "we", "our", or "us"), founded by Shalane Spies, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following personal information:

• Contact details: Name, email address, phone number
• Event information: Event date, venue, guest count, and preferences
• Order & payment details: Billing information, proof of payment
• Design assets: Images, wording, and guest lists you upload
• Technical data: IP address, browser type, and usage data collected automatically

3. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your project (quotes, approvals, updates)
• To send transactional emails related to your order
• To improve our website and services
• To comply with legal obligations
• To send occasional marketing communications (only with your consent)

4. Legal Basis for Processing

We process your personal information on the following grounds: fulfilment of a contract (processing your order), compliance with legal obligations, your consent (for marketing), and our legitimate business interests.

5. Data Sharing

We do not sell your personal information. We may share it only with:

• Courier and delivery service providers (for order fulfilment)
• IT and platform service providers (for operating our website)
• Legal authorities if required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal purposes.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us via our website enquiry form.

8. Cookies

Our website uses essential cookies to operate correctly and improve your experience. We do not use advertising or tracking cookies. By continuing to use our website, you consent to the use of essential cookies.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

12. Contact Us

For any privacy-related queries or to exercise your rights, please contact us via the enquiry form on our website. We aim to respond within 10 business days.